“Successful people ask better questions, and as a result, they get better answers.” — Anthony Robbins
Why are you stuck? That’s not a very empowering question. You’ll just figure out reasons for why you’re stuck. Instead, ask a question like “how can you move forward?” or “how might you accomplish that?” The key is to ask “how” questions over “why” questions.
Key Take Aways:
Choose “how” questions over “why” questions.
Don’t dwell on what’s wrong, focus on what’s right.
Find a way to move forward.
Good Communicators Move Forward
Good communicators focus on moving forward over rationalizing why something’s wrong.
GOOD COMMUNICATORS AREN’T INTERESTED IN RATIONALIZATIONS OF WHY SOMETHING IS GOING WRONG. THEY WANT TO FIND OUT HOW TO DO IT RIGHT. THE RIGHT QUESTIONS WILL LEAD YOU IN THAT DIRECTION.
Choose “How” Questions Over “Why” Questions
You should choose “how” questions over “why” questions. Robbins writes:
HERE’S ANOTHER IMPORTANT FRAME. CHOOSE “HOW” QUESTIONS OVER “WHY” QUESTIONS. “WHY” QUESTIONS CAN GET YOU REASONS AND EXPLANATIONS AND JUSTIFICATIONS AND EXCUSES. BUT THEY USUALLY DON’T COME UP WITH USEFUL INFORMATION. DON’T ASK YOUR KID WHY HE IS HAVING TROUBLE WITH ALGEBRA. ASK HIM WHAT HE NEEDS TO DO TO PERFORM BETTER. THERE’S NO NEED TO ASK AN EMPLOYEE WHY HE DIDN’T GET A CONTRACT YOU WERE BIDDING FOR. ASK HIM HOW HE CAN CHANGE SO YOU’LL BE CERTAIN TO GET THE NEXT ONE.